Service Requests
There are two ways to request Division of Information Technology (IT) services, depending on the type of request being made:
Technical Incidents and Standard Change Requests
The IT Help Desk acts as a hub for reporting technical incidents (i.e., a reduction in quality; an interruption in service; a failure of service) or requesting a standard change (e.g., a security access upgrade). To report an incident or request a change, contact the I.T. Help Desk at 734.487.2120 or submit the request via our I.T. Service Portal.
I.T. Project Request
Use the I.T. Project Service Request for development of a new or significant enhancement to existing business processes (e.g. automatons, customizations, integrating systems, Ellucian / Banner extended systems, reporting).